Overview

The CAA Consumer Panel has been established to help the CAA deliver its vision to make aviation better for current and future consumers by bringing a consumer perspective to the CAA’s thinking. By sharing consumer-led intelligence and expertise from other sectors, the Panel works in partnership with CAA colleagues on a range of targeted projects, delivering specific outputs that demonstrate consumer choice, value for money, protection and fair treatment.

We are looking for a Chair who is committed to working constructively with the CAA to fully understand, and take account of the interests of consumers in its policy development and decisions. Following a recent review of the Panel, the Chair will play a key role in working with the CAA to implement the review’s findings and recommendations and inform the next phase of the Panel’s evolution.

As the Chair, you will ensure that the Panel’s advice is independent and evidence-based.  You will combine your expertise and experience of consumer issues with an ability to influence policy development, and apply these in a practical way to the range of regulatory issues the CAA deals with, such as economic regulation, competition policy and consumer protection and empowerment.

The Chair will:

Work with the CAA to recruit Panel Members.
Lead and work with Panel Members in revisiting the strategic vision and direction of the Panel; overseeing production of an annual Work Plan; being accountable for the delivery and quality of the Work Plan and holding Panel Members to account for their inputs.
Lead discussions and chair the meetings of the Panel.
Represent its members through engaging in effective dialogue with staff at both the CAA and external stakeholders.
Agree operational and financial objectives and performance indicators with the CAA; and ensure effective communication with internal and external contacts.
Manage the workings of the Panel, working closely with the Panel Secretariat staff.
Work with Panel Members and the Secretariat to produce and publish an Annual Report.
Co-operate with consumer groups and other stakeholders to further the reasonable interests of passengers.
Where appropriate, contribute to public debate on questions on aviation consumer policy in the UK on behalf of Panel Members.
Develop and maintain a wide range of senior contacts across the UK aviation sector, other external stakeholders and CAA staff.

The Panel wishes to attract applicants with a strong intellect, commercial acumen and the ability to understand complex economic and business issues, while being independent in thought. Candidates should also have a keen interest in consumers’ experiences and an understanding of how regulatory and public law processes interact with technical and commercial factors to shape real-world outcomes.  A knowledge of aviation issues is an advantage but not a requirement.  Those new to the industry should show a track record demonstrating their capability to build quickly an effective understanding of the sector.

Please review the attached document which provides more detailed information about the role, along with the requirements of your written application. Applications are to be submitted via our dedicated careers site: www.caacareers.com