Overview

Would you like to help play a leading role in shaping the water industry for the benefit of customers?

The Consumer Council for Water (CCWater) provides a strong voice for consumers on all water and sewerage matters.  We have committees in England and Wales so that we can keep in close contact with consumers and the water companies that provide water and sewerage services.

We are currently looking for another member on our Northern Committee to help ensure that all local water and sewerage customers receive a good quality and efficient service at a fair price, now and in the future.  If this appeals to you, why not apply to be considered for appointment?

Ideally, you will need to be a customer of and therefore live or work in the area covered by Yorkshire Water.  We encourage all applicants, but particularly welcome applications from individuals with commercial and business experience, and knowledge of the needs of both household and non-household customers. We welcome applications from under-represented groups such as ethnic minorities, and or those who are disabled.

You should have experience of representing customers and contributing to a wider strategy. You should have excellent communications skills, with an enquiring mind, sound judgement and the ability to extract salient points from complex data, and to be able to appreciate issues from the consumer’s point of view. Knowledge of the water industry would be desirable but is not essential, along with an understanding of how a regulated business should engage with stakeholders and customers.

You should not have been employed by a water company within the last 12 months.

You must be able to devote at least 4 days a month to LCA duties and will receive a remuneration of £4,510 per annum.  Travel and certain other expenses will be reimbursed.

For further information, please download the information pack here Vacancies: Consumer Council for Water or telephone 0121 345 1053, or e:mail andrew.spence@ccwater.org.uk .  The closing date for receipt of completed applications is midnight on Sunday 8 July 2018.  Interviews are scheduled for Wednesday 1 August 2018 in Leeds.

Applications are welcome from all sections of the community

Tagged as: commerce, customer service, environment, regulated industry, water

About Consumer Council for Water

The Consumer Council for Water (CCWater) — the Water Watchdog — is here to make sure you get the advice and support you need.

Our team is vastly experienced in providing consumers with free advice and support on every aspect of their water and sewerage services.

We support thousands of customers with complaints they have been unable to resolve directly with their water company. We’ve secured more than £25 million in financial redress for consumers since 2005.

In addition, we carry out research on a wide range of water issues and publish our findings.

We also have regional committees in England, a committee in Wales and a team of Local Consumer Advocates who represent you in your area.

Our work costs each water bill payer about 21p per year