Overview

Could you be a strong and challenging voice to help to ensure that Britain’s rail companies and the millions of customers who rely on them have an exceptional experience? Do you have what it takes to bring fresh ideas and perspective to help shape the future for customers on our increasingly busy and vital rail network?

Our client, the Rail Delivery Group (RDG) is recruiting a Non-Executive Director to join the Customer Propositions Committee, a senior decision-making body within the new governance model. This role is of significant importance, and as such will report directly to the CEO of the Rail Delivery Group.

The ideal candidate for this role will bring with them experience of working in sectors which focus on providing an exceptional and continuously improving standard of customer experience, an ability to provide a strong and challenging voice, and both current and previous career experience from outside the rail industry.

We would like to speak to individuals who have the ability to bring new ideas and a fresh perspective to customer experience in the rail industry, who have operated at a senior level in their industry sector, and who are able to commit to c20 days per annum to this position.

Tagged as: change management, customer experience, customer service, customer-centric, Retail

About Rail Delivery Group

Our client, the Rail Delivery Group (RDG) brings together train companies and Network Rail to improve Britain's railway and services for customers now and for the long term. Our railway, one of the safest and fastest-growing major railways in Europe, has been transformed in the last 20 years; passenger numbers have doubled to 1.7billion a year and are expected to keep growing which is why rail companies are working together to deliver a £50billion-plus upgrade plan of investment and improvements making journeys better.