Championing the consumer from the boardroom: what can we draw from the FCA Consumer Duty as non-executive directors operating within and outside the financial services industry. NEDonBoard, the Institute of Board Members hosted a session ahead of the implementation of the FCA Consumer Duty in July 2023. The objective of the session was to share with the NED community important developments in a specific industry while drawing out best practices in industries not regulated by the FCA. Please access the replay and selected headlines below. Panelists Tony Barritt is an expert in customer engagement and experience and a non-executive
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