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In this interview, Matt Vickers explains the insights that payment data provide into the depth of engagement with suppliers and breadth of strategic thinking around how organisations look at partnerships and building capabilities. Payment practices are an opportunity to have richer dialogs and relationships with the outside world. Guest speaker Matt Vickers joined Ombudsman Services (OS) in 2015, becoming the Chief Executive and Chief Ombudsman in late 2018. OS is the UK’s Energy Ombudsman as well as the UK’s Communications Ombudsman, acting as one of two alternative dispute resolution providers in the telecommunications sector. From 2012- 15, Matt was
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