Stakeholder engagement: clients and customers

April 1, 2021ESG, Governance, Non-Execs' Responsibilities, Non-Executive Director Job, Sustainability, VideosBy Rachel

In March 2021, NEDonBoard put customer experience (CX) and stakeholder management at the front and centre of its session. Engaging effectively with stakeholders, of whom clients and customers are an essential group for most organisations, has become business critical, even more so with the global pandemic and the acceleration of digital transformation. Mike Ashton and Joanna Baldwin shared their expertise and experiences in a discussion with an engaged audience. Paul Goodwin complemented further the practical insights of the speakers. Guest speakers Mike Ashton is a Trustee at Revitalise, as well as Managing Director of a corporate training and consulting

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